Privacy Statement

IQ Business Solutions is committed to protecting your personal information.  So when you respond to our job advertisements which appear either on our website or in the media, you know that you are doing so with the knowledge we will only use your personal information for the purposes of placing you in employment.  Our job advertisements describe the general nature of the positions.  Prior to referring you to our Client/Host Employer we will provide you with further details of a position.

Before placement in employment, you have the right to access your personal information held by us and if necessary have that information corrected, updated or made more complete.

However once you are successful in obtaining employment, your personal information either becomes part of our employment records or those of our Clients/ Host Employer.  Employment records are governed by industrial legislation and are the property of IQ Business Solutions.

If you are employed by IQ Business Solutions for the purpose of being employed as an On-Hire Employee for our Clients/Host Employers, your personal information becomes part of our employment records.  As your employer, we are more than prepared to answer any questions you may have with respect to your personal records.

IQ Business Solutions outsources functions such as management of its computer network to external contractors.  These are important alliances to IQ Business Solutions and we have entered into legally enforceable agreements with these parties to ensure that your personal information is protected.

What does your personal information include?

Personal Information means information or an opinion, concerning you and your employment history.  Personal Information includes your contact details, references, opinions about your work experience or performance, results of occupational or psychological testing and any other information obtained by IQ Business Solutions in seeking to place you in appropriate employment.

Personal Information may include sensitive information, which may include information or opinions about any criminal records or health issues.  We generally do not seek to collect such sensitive information although sometimes it may be important to a particular position.  Such sensitive information in most cases may only be collected and disclosed with your consent or if required by law.

How personal information is collected?

We obtain most of our information from you directly.  For example:

• When you submit an application or fill out our forms
• Each time we have contact with you
• We may ask to collect particular personal information about you

If we have not already done so, when or before we collect information, we will take reasonable steps to inform you of:

• The purpose for which the information is collected
• Where applicable, any law requiring information to be collected
• The main consequences if all or part of the information is not provided

We may approach your referees for a reference and make enquires of your former employers, work mates, professional or representative organisations and employment/labour hire agencies.  Your personal information may be collected from the results of medical, competency and psychological testing, performance appraisals, records of workplace injuries or workplace accidents in which you are involved, certificates of education qualifications and reports from insurance or criminal investigations.

If you wish to contact us about your personal information, you should contact:

Normal Office Hours are between 8.30am and 5.00pm Monday to Friday

How your personal information is used and disclosed?

Your personal information may be used by us in connection with:

• Potential employment
• Assessment of performance
• Assessment of medical, competency and psychological testing
• Management of any investigation in which you are involved
• Identifying potential new clients

To whom is your personal information disclosed?

Your personal information may be disclosed to:

• Potential employers
• Insurers
• Our contracts and suppliers
• Your referee, former employers, work mates, professional or representative organisations, employment or labour hire agencies
• Any person with lawful entitlement to obtain the information

Your consent to the above disclosures is taken to have been given when you submitted your personal details to IQ Business Solutions.  Your consent allows us to disclose or use your information for any reasonable purpose related to your possible employment placement as contemplated by this privacy statement.  Further, as we have a public interest duty to co-operate with law enforcement agencies and to prevent any threat to life, health or safety of any person, we may have to disclose your personal information for such purposes.

If for any reason you decide not to provide certain personal information, we may be restricted in our ability to place you in a position.  If you are employed as an On-hire Employee, we will require you to provide your tax file number in order that we may pay you and deduct the relevant tax.

Data Quality

The personal information collected from you at the time of your application for employment and initial interview is assumed by IQ Business Solutions to be accurate, complete and up to date.  If at any time you believe this personal information is no longer accurate, complete or up to date please advise us accordingly.

Data Security

We have taken reasonable steps to protect your personal information from being lost, misused or from unauthorized access.  We hold your personal information in computers and paper based files and other records.  These facilities and records are located on site at the appropriate branch location.  Premises are secured by coded security access, computer records are secured by password access and paper based files are secured under lock and key at all times.

Our policy is to maintain your personal information for a period of 5 years after receipt.  We will then contact you and ask whether you would like us to keep your personal information.  At that time you will need to provide us with any amendments or updates to your personal information.  If you do not wish us to keep your personal information, the information will be shredded.

Your right to access your personal information

As an applicant for employment you have the right to access and to obtain a copy of your personal information.  However, there are exemptions to this right of access.  For example,  we are not required to provide you with access when a request:

• Is after you have become an employee of IQ Business Solutions
• Is frivolous or vexatious
• Concerns information relating to an existing or anticipated legal proceeding between IQ Business Solutions and an applicant
• Would reveal our intentions in relation to negotiations with you in such a way that it would prejudice those negotiations
• Requires access that would be unlawful
• Would be likely to prejudice the prevention, investigation and prosecution of any criminal offence or seriously improper conduct

If you require access in order to correct information, you will need to establish the information that you have previously provided was not accurate, complete or up to date.  We will then take reasonable steps to correct that information so that it is accurate, complete and up to date.

If we are in a disagreement with you as to whether the personal information is inaccurate, incomplete or not up to date, you will need to provide statements as what you say is the correct information.  If you wish to exercise your right of accessing correction, please contact us.

We may impose a charge for providing access to personal information whereby records have been archived and require substantial use of employee time and effort to retrieve for your benefit.